After several false starts on a home renovation project and much money lost, I was at my wits end. Wondering where to turn next, I came to know of Diana through a casual acquaintance. I thought it was time to seek some professional guidance, so I gave her a call, with all intentions of just a few hours of counsel. Our first meeting was to be one hour; four hours into it, I looked at my watch wondering where the time had gone. I was so excited; I just knew in my heart I had found a true gem and my project was going to finally get off to a positive start. We talked, designed, re-designed; she asked hard questions that made my husband and I really think about what it was we really wanted to use the space for, how our family lives each day, what theme we wanted our home to portray, what color palette we liked best, the list went on. It was this process that made me realize planning is the mission critical first step. As we tackled the structural and architectural issues at the front end, and she won the respect of my husband, a previous structural design engineer, I knew this team was going to be successful. Months later as our project came together, and I had seen Diana toiling alongside her team, covered in saw dust, paint and everything else, I was certain the project was going to turn out just as Diana said it would - exactly like the image she had built step-by-step in my mind. The days she was in our life and in our home were some of the warmest times in my life. We are considering a major new project now, and I know we will not tackle it until Diana can be our guide. We will wait for her, until her schedule allows - she is worth every second! Cheryl Ann Cavanagh, Director US - Contractor Procurement Deloitte Consulting LLC